FREQUENTLY ASKED QUESTIONS

WHERE ARE YOU LOCATED?

Our storefront is located at 2785 West 16th Ave. Vancouver BC

What are your hours?

Our store hours are:

MONDAY - WEDNESDAY | 1 PM - 8 PM

THURSDAY | 1 PM - 9 PM

FRIDAY | 1 PM - 10 PM

SATURDAY | 12 PM - 10 PM & SUNDAY | 12 PM - 9 PM

IS PARKING AVAILABLE?

There is a parking lot in the back of the store and street parking is available along 16th Ave and MacDonald.

what forms of payment do you accept?

Payment by cash, debit or credit or email transfer to receipts@laglace.ca.

am i able to order ice cream by the scoop?

We have flavours by the scoop & prepackaged ice creams in 500mL glass vessels & 946mL paper containers. Not all ice cream flavours are available at each of these sizes and a complete breakdown is posted on our daily menu posts. Stay tuned on our instagram and Facebook @laglaceicecream.

Ice cream flavours that are available by the scoop can be packaged into a 500mL or 946mL container upon request.

what are your ice cream flavours?

Our monthly menu found HERE outlines our flavours on rotation for the month. Our daily offering is posted on our instagram stories and our Facebook @laglaceicecream. Follow us to stay in the loop. The posted daily menu reflects the availability at open and may change throughout the day.

can i pre-order ice cream?

Pre-orders are NOT available.

Ice cream flavours available for the day are posted on our instagram stories and Facebook shortly before opening each day. You may however, place a reservation on any available flavour for same day pick up. We advise you to call ahead to set your ice cream aside so that we may have it ready prior to your arrival.

how do i order ice cream?

You may call to reserve 500mL or 946mL containers of ice cream from the daily menu (posted on Instagram and Facebook @laglaceicecream) for pick up on the same day only. PH: 604-428-0793. If you are unable to get through, this means that we are on the other line or helping a customer in store; please try calling again after a few minutes. Reservations are not necessary and you may purchase ice cream in store. We make all our ice cream in store and in small batches so we may run out.

HOW LONG WILL MY ICE CREAM LAST WHILE IN TRANSIT?

Many factors play into how frozen your ice cream will be after you purchase it from our shop such as the weather, temperature in your vehicle, distance to travel etc… We recommend placing your ice cream in the freezer as soon as you get home and time your travel as if you had purchased ice cream from your local grocery store. You are more than welcome to bring a cooler to transport your ice cream.

DOES YOUR ICE CREAM HAVE AN EXPIRATION DATE?

Our ice cream is packed with a paper tab to prevent surface contact with air. Once exposed, our ice cream may begin to form ice crystals and alter the flavour/texture. We recommend consuming the ice cream within 2 weeks of opening, otherwise; unopened ice cream can last up to or over a year. Our milk glass jars are labelled with a “best consumed by date” on the bottom.

Do you deliver?

You may order our ice cream on Doordash & UberEats. However, your availability to order from these platforms is determined by your proximity to the shop. If La Glace does not show up on your delivery app, then we are not available in your area. Please note that our in store menu may differ from what is shown on the delivery app menu as we create special batches unique (one off or experimental flavours) to in-store pick up only. Future plans are on the way for our own La Glace delivery service with a larger delivery radius.

do you sell ice cream cakes?

Detailed descriptions of our ice cream cakes and ordering procedures can be found at laglace.ca/order. At the time of pick up, simply provide the name registered with the order. Be sure to check our business hours so that you designate an appropriate day and time for your cake pick up.

Cakes should be stored in the freezer and left out for at least 3-5 minutes before cutting. Once cut, please enjoy the cake within a week or so for optimal texture & flavour. There are no preservatives in our ice cream - ice crystals will start to form on exposed ice cream after a few days. Whole cakes should be wrapped airtight to extend its shelf life in your freezer.

DO YOU RECYCLE EMPTY JARS?

As a thank you, we offer a $1 courtesy credit for each jar (with or without lid) returned in clean and reusable condition. You may also re-use them for your tea/coffee, grains, florals; be creative.

Dirty jars are not eligible for a $1 courtesy credit and will be placed in recycling.

DO YOU SELL GIFT CARDS?

Gift cards may be purchased in store only and loaded with any amount.

DO YOU SELL GIFT BAGS?

Our premium, water resistant gift bags available for $2 each and can hold up to four 500 mL glass jars.

HOW DOES THE TEMPERATURE RELEASE ON OUR GLASS JARS WORK?

Our glass jars are made of milk glass and provide the best means in gradually warming the ice cream to the perfect temperature to be enjoyed. The lids are designed to release when the jar has warmed. Refer to our info graphic below.